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Customer Satisfaction Score
Before we started working with OverDrive IT, we didn’t have the bandwidth to fully focus on technology and how it impacted our business. Since we started working with them, they have provided us with an enterprise level networking infrastructure making it possible for us to remain secure and do our jobs every day. OverDrive IT’s high level of expertise and process oriented approach has helped us truly succeed as a company. In our industry, when technology isn’t working, we need it fixed right away and OverDrive IT provides us with immediate response times while still getting the depth of expertise and a custom IT service for our company.
MainStreet Advisors (Financial Services)
When I started working with OverDrive IT, it was important that I got set up right away since I am very much dependent upon technology to do my job effectively. OverDrive has not only helped me get set up, but they taught me about the technology and how to solve an issue if it were to come up again. If I’m not able to solve it, I have complete trust and confidence that OverDrive will help me resolve it right away. The level of customer service they provide is something I’ve never received from any other service provider. Because of OverDrive’s services I now have more time to focus on the matters that mean the most to our people and our business.
Exacto Inc. (Manufacturing)
OverDrive IT has served us for many years, providing their expertise for our IT needs. Along with the usual technology essentials, they have resourced and installed new servers, a cloud backup system and continue to help us maintain security for our systems. They always explain exactly what they’re doing which helps us learn how to solve issues if they resurface. OverDrive truly cares and invests in our organization while providing a personal service that’s just right for us. I have complete confidence in them.
First Presbyterian Church of Wheaton (Church Organization)
Since we started working with OverDrive IT, we are able to get our IT issues fixed as soon as they happen. We are now all on the same page and have network consistency across the company. The level of service and bedside manner they provide is unmatched. They make it easy to understand what exactly they are doing and what needs to be done quickly and efficiently.
Apex Plastics, Inc. (Manufacturing)
Before we started working with OverDrive IT, we handled most of the IT issues ourselves. We quickly learned we didn’t have the time and expertise to handle ongoing issues. Since we started using OverDrive IT as our IT service provider, they have freed up our time and allowed us to be more efficient as a company. With their immediate responsiveness and proactive approach to service and technology, I know that OverDrive IT has my back.
Advizor Solutions, Inc. (Financial Services)
Our company uses an industry specific software system and OverDrive IT has helped us become fully integrated within that system making it easier for us to work. They also set up our remote system which was a big need for us. They made it incredibly easy for us to understand how everything works. One of the best parts about working with OverDrive is their transparency. I always know what they’re doing for our company and I always receive exceptional value for their service.
Jamar Packaging, Inc. (Manufacturing)