Your Local IT Services & Support Company
Frustrated with the lack of responsiveness and slow service from your current IT provider? It’s time you got the level of support your business deserves.
6 Reasons Why OverDrive Does IT Better
1) IT EXCELLENCE
We Are a Team of Experienced IT Professionals
We are committed to staffing our help desk with technical extroverts; experienced IT professionals that are easy to communicate with and have a proven track record of getting the job done right on the first try which means were not wasting your time or your money.
2) NEAR IMMEDIATE RESPONSE
We Make You Feel Like You’re Our Only Client
We maintain one of the lowest technician to client ratios in the industry, which gives us the advantage of being easier to reach, more customer-focused, and incredibly responsive. We strive to know your organization, anticipate your needs, quickly solve your problems, and exceed your expectations. Working with us ensures you’ll always get the attention you deserve.
3) RADICAL TRUTH
We Deliver the "Right Stuff" for the Right Price and Always Do the Next Right Thing
We understand the business owner mindset and will speak to you using words and phrases that you can understand. We’re not going to recommend or sell you something your company doesn’t need or can’t use. We fully align our resources and solutions with your company’s goals and objectives, making sure our recommended solutions fit both your culture and your budget.
4) RADICAL TRANSPARENCY
We Provide Worry-Free, Policy-Driven IT
We have mature, clearly defined, policy-driven process for delivering IT services, so you’ll always know exactly what we are doing for your organization and why were doing it. Our worry-free processes provide complete transparency and set clear expectations and guidelines for our service delivery.
5) EASY OUT ANYTIME
No Long-Term Contracts, No Exit Barriers
We work hard to earn your trust and business each and every day, but we also realize that sometimes we're not a good fit for every organization. If for any reason you wish to discontinue our services we make it easy for you to exit by not requiring you to sign any long-term contracts, and by not building any intentional exit barriers.
6) GUARANTEED SATISFACTION
We Offer A Risk-Free Money Back Guarantee
We stand behind our work and are so confident that we can improve your IT systems that we offer a Risk-Free 90-day money back guarantee! If we’re not able to deliver on our “Technology Traction for Business” promise and get you moving in the right direction within the first 90 days, we will refund 100% of the Managed Service fees paid to OverDrive IT during that time; no questions asked.
Maybe you’re concerned with the current rising costs of your IT services, or maybe you are just running short on time because of your expanding business and need to hand over the reins of some services to someone else. Whatever your reason, we can help you with quality IT services today.
Your business can save money and time today with our managed services, network solutions, IT support and more.
Before we started working with OverDrive IT, we didn’t have the bandwidth to fully focus on technology and how it impacted our business. Since we started working with them, they have provided us with an enterprise level networking infrastructure making it possible for us to remain secure and do our jobs every day. OverDrive IT’s high level of expertise and process oriented approach has helped us truly succeed as a company. In our industry, when technology isn’t working, we need it fixed right away and OverDrive IT provides us with immediate response times while still getting the depth of expertise and a custom IT service for our company.
MainStreet Advisors (Financial Services)
Our company uses an industry specific software system and OverDrive IT has helped us become fully integrated within that system making it easier for us to work. They also set up our remote system which was a big need for us. They made it incredibly easy for us to understand how everything works. One of the best parts about working with OverDrive is their transparency. I always know what they’re doing for our company and I always receive exceptional value for their service.
Jamar Packaging, Inc (Manufacturing)
When I started working with OverDrive IT, it was important that I got set up right away since I am very much dependent upon technology to do my job effectively. OverDrive has not only helped me get set up, but they taught me about the technology and how to solve an issue if it were to come up again. If I’m not able to solve it, I have complete trust and confidence that OverDrive will help me resolve it right away. The level of customer service they provide is something I’ve never received from any other service provider. Because of OverDrive’s services I now have more time to focus on the matters that mean the most to our people and our business.
Exacto Inc. (Manufacturing)
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